Privacy Policy | Ranvier

1. Introduction

This Privacy Policy describes how Ranvier ("we", "us", or "our") collects, uses, and shares information when you use our AI-powered video generation service (the "Service"). By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

a. Information you provide

Account information such as your name, email address, and profile image, collected via our authentication provider (Clerk).
Billing information processed by our payment provider (Stripe). We do not store full credit card numbers on our servers.
User Content including text prompts, scripts, images, audio, videos, and any other materials you upload or generate.
Communications you send to us, including support requests and feedback.

b. Information collected automatically

Usage data such as pages visited, features used, generation history, and timestamps.
Device and connection information including IP address, browser type, operating system, and device identifiers.
Cookies and similar tracking technologies used to maintain your session and improve the Service.

3. How We Use Your Information

To provide, operate, and maintain the Service;
To process video generation requests and deliver generated content;
To process payments and manage subscriptions;
To enforce rate limits and protect against fraud, abuse, and unauthorized access;
To communicate with you about updates, security alerts, and support inquiries;
To analyze usage patterns and improve the Service and our models;
To comply with legal obligations.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: performance of a contract (to provide the Service); legitimate interests (to operate, secure, and improve the Service); compliance with legal obligations; and your consent, where applicable.

5. How We Share Information

We do not sell your personal information. We may share it with:

Service providers who help us operate the Service, including Clerk (authentication), Stripe (payments), Neon (database hosting), Vercel and Vercel Blob (hosting and storage), Upstash Redis (rate limiting), Inngest (background jobs), and AI model providers used to generate content.
Third-party platforms such as TikTok, when you choose to share or publish generated content to those platforms.
Legal authorities when required by law, subpoena, or to protect our rights, users, or the public.
Business transfers in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. AI Training and Model Improvement

We do not use your User Content to train foundational AI models without your consent. Anonymized and aggregated usage data may be used to improve the quality, safety, and reliability of the Service. Where third-party AI providers are used, your prompts and outputs are processed in accordance with their respective terms and privacy policies.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Generated content and project files are retained according to your subscription plan. After account deletion, we may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. We rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your information when transferred internationally.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access, correct, or delete your personal information;
Port your data to another service;
Object to or restrict certain processing of your data;
Withdraw consent at any time, where applicable;
Lodge a complaint with a data protection authority.

To exercise these rights, please contact us through the support channels provided within the Service. We will respond within the timeframes required by applicable law.

10. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

11. Children's Privacy

The Service is not intended for children under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from such children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Cookies and Tracking

We use cookies and similar technologies to authenticate users, remember preferences, and analyze how the Service is used. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use the Service.

13. California Privacy Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to know what personal information we collect, request deletion of your personal information, and not be discriminated against for exercising these rights. We do not sell personal information as defined under the CCPA.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, by email or in-product notice. Your continued use of the Service after such changes constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the support channels available within the Service.